Return Policy

We pride ourselves on our service and do all we can to make ordering from us convenient, easy and enjoyable.

Any claim for damage or shortages must be made within 3 days of delivery **

Our returns policy is in line with current UK law. Your statutory rights are not affected.

You MUST contact sales@thepetexpress.co.uk or call, from UK 01752 777247 , to receive a return authorisation number.

Please include your name - address - order number, date order was placed and method of payment

In order to give our customers the highest quality merchandise, please offer your reason for return.

If you choose to return an item because you or your pet decides it is not satisfactory*, we will refund the price of the item. You have 7 days within which to return the goods for a full refund, starting the day after the goods have been received. Return delivery charges are not refundable.

If your purchase is defective or in our error, we will refund all charges, including RETURN DELIVERY.

All returns should be complete and returned to:

The Pet Express
63-64, Christian Mill Business Park,
Crownhill,
Plymouth,
Devon.
PL6 5DS

All returns are subject to the following:

Products must be returned in an "as new" condition.

All parts, instructions, manuals, original packaging, etc. must be included.

Defective items with manufacturers warranty such as cages and crates, and future repairs or replacement, must be returned to the manufacturer. We will provide directions how to best handle these returned items. Contact us for assistance.

*Used items, including - but not limited to: chew toys, opened food, opened medicines, supplements or vitamins, are not returnable. Custom orders and personalized items are not returnable.